Question 1

Where is Willman located and what are your hours?

Accepted Answer

Our showroom and counter are at 2 King Street, Kingston, Jamaica. We are open Monday to Friday, 9:00 am to 5:00 pm. We are closed on Saturdays, Sundays and public holidays.

Question 2

How do I place a retail order?

Accepted Answer

Walk into the King Street counter, call +1 (876) 922-7188, email info@willmansales.com, or browse the online catalogue and check out as a Retail customer. We accept cash, debit, major credit cards and approved purchase orders.

Question 3

How do B2B trade accounts work?

Accepted Answer

Institutional and corporate buyers can apply for a trade account. Approved accounts receive net-30 credit terms, a dedicated account manager and consolidated monthly statements. Apply via the Contact page or email accounts@willmansales.com.

Question 4

What's the difference between Add to Cart and Add to RFQ?

Accepted Answer

Retail Mode adds an item to your cart for immediate online purchase. B2B Wholesale Mode hides retail pricing and lets you build a Request for Quote - our procurement desk returns a formal quotation within one business day.

Question 5

Do you deliver islandwide?

Accepted Answer

Yes. Free delivery is offered within the Kingston Corporate Area on qualifying orders. Rural and parish deliveries are scheduled weekly; freight is quoted with each order.

Question 6

Do you handle installation?

Accepted Answer

Furniture assembly, safe anchoring and printer commissioning are performed by our own crew at standard rates. Larger fit-outs are quoted on the site survey.

Question 7

Can I return an item?

Accepted Answer

Most retail items can be returned within 14 days in original packaging and unused condition. Custom-ordered furniture and configured electronics are non-returnable. See our Returns Policy for full details.

Question 8

What warranties do your products carry?

Accepted Answer

Manufacturer warranties apply to electronics, seating and safes. Willman handles warranty claims locally - there is no need to ship overseas. See our Warranty Policy for category-specific terms.

Question 9

Do you supply the Government of Jamaica?

Accepted Answer

Yes. We have supplied government ministries, statutory bodies and parish councils for decades. Our Tax Compliance Certificate is current and we respond to formal RFQs and NCC tenders.

Question 10

Do you offer standing supply agreements?

Accepted Answer

Yes. 12/24/36-month framework agreements with locked pricing and committed lead times are available for high-volume buyers. Contact our procurement desk to discuss.

Question 11

How do I get a copy of an invoice or warranty certificate?

Accepted Answer

Email accounts@willmansales.com with the original PO or invoice number and we will reissue documentation within one business day.

Question 12

Is my payment information secure on this site?

Accepted Answer

Yes. Online checkout uses bank-grade encryption. Card data is processed by a PCI-DSS compliant gateway and is never stored on Willman servers.

Answers about ordering, delivery and accounts.

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