Return window
Retail purchases may be returned within 14 calendar days of delivery or counter pick-up. B2B contract supply is governed by the relevant framework agreement.
Condition
Items must be unused, in original packaging, with all accessories and the original invoice. Goods that show signs of installation, assembly or use are not eligible for refund.
Non-returnable items
- Custom-ordered or made-to-measure furniture.
- Personalised stationery, branded print and tender packs.
- Opened janitorial chemicals and consumables.
- Configured electronics (printers with installed cartridges, programmed safes).
Process
- Contact info@willmansales.com or call +1 (876) 922-7188 with your invoice number.
- We will issue a Return Authorisation reference.
- Return the item to 2 King Street, Kingston, or arrange a collection (collection fees apply outside the Corporate Area).
- Once inspected, refunds are issued to the original payment method within 7 business days. B2B credit notes are issued on the next statement.
Restocking fee
A 10% restocking fee applies to bulky items (furniture, safes, large electronics) and to opened-but-unused returns.
Faulty or incorrect items
If we sent the wrong item or the product is faulty out of the box, no restocking fee applies and Willman covers return freight. See our Warranty Policy for after-use faults.