1 to 10 years depending on model and component. Gas lifts, mechanisms, frames and upholstery covered per manufacturer terms.
5-year warranty on structural elements; 1 year on hardware and finishes.
5-year warranty on cabinets and locks against manufacturing defects.
12-month manufacturer warranty; on-site service included within the Corporate Area. Extended cover available.
12-month warranty against manufacturing defect. Blades and consumables excluded.
1 to 5 years depending on model. Re-keying and lockout service available islandwide.
Manufacturer terms apply (typically 1 year on parts, 5 years on compressor). Installation by licensed technicians required.
Paper, chemicals, batteries and stationery are warranted for fitness for purpose at point of sale only.
- Email service@willmansales.com with the original invoice number, model and a short description of the issue (photos help).
- Our service desk responds within one business day with a service reference and next steps.
- Service is performed at our King Street workshop or on site for printers, safes and air conditioning.
Damage from misuse, unauthorised modification, voltage events, attempted DIY repair, and ordinary wear are not covered. Nothing in this policy limits any non-excludable rights under the Consumer Protection Act of Jamaica.
